Privacy Policy & Website Terms

Community Housing Associates

Last Updated: 08/15/2025

About Community Housing Associates

Community Housing Associates is a 501(c)(3) non-profit organization dedicated to providing permanent supportive housing and related services to individuals and families in Baltimore, Maryland. We are committed to protecting the privacy and confidentiality of all individuals we serve and visitors to our website.

Legal Notice

All notices from Community Housing Associates to You may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from You to Community Housing Associates shall be made either by regular mail, sent to the address we provide on our website, or first class mail to our address at:

Community Housing Associates 2918 Glenmore Ave. Baltimore, MD 21214

Delivery shall be deemed to have been made by You to Community Housing Associates five (5) days after the date sent.

Privacy Policy

Information We Collect

Website Visitors:

  • Basic analytics data (page views, browser type, general location)
  • Contact information you voluntarily provide through forms or inquiries
  • Email addresses for newsletter subscriptions (with explicit consent)

Service Recipients and Program Participants:

  • Personal and demographic information required for housing services
  • Income verification and housing history
  • Health information relevant to supportive services (with appropriate consent)
  • Emergency contact information
  • Documentation required by federal and state housing programs

How We Use Your Information

We use collected information to:

  • Provide permanent supportive housing services and case management
  • Comply with federal, state, and local housing regulations
  • Communicate about services, programs, and organizational updates
  • Improve our programs through aggregate data analysis
  • Fulfill reporting requirements to funding agencies (in de-identified form)
  • Respond to website inquiries and service requests

Information Sharing and Disclosure

Community Housing Associates maintains strict confidentiality standards and only shares information:

  • With explicit written consent from program participants
  • When required by law or court order
  • To comply with federal housing program requirements (HUD, etc.)
  • With service partners involved in coordinated care (with consent)
  • In emergency situations to protect health and safety
  • In aggregate, de-identified form for research and reporting purposes

Data Protection and Security

  • We implement industry-standard security measures to protect personal information
  • Access to client information is limited to authorized staff on a need-to-know basis
  • All staff receive training on confidentiality requirements and HIPAA compliance
  • We maintain secure physical and digital storage systems
  • Data is retained only as long as necessary for service provision and legal compliance

Your Rights

Program participants and website users have the right to:

  • Access their personal information in our records
  • Request corrections to inaccurate information
  • Understand how their information is being used
  • Withdraw consent for non-essential communications
  • File complaints about privacy practices

Copyright Notice

All content appearing on this website is the property of Community Housing Associates. Copyright © 2026, Community Housing Associates. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2026, Community Housing Associates. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Community Housing Associates. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Community Housing Associates or any third party, except as expressly granted herein.

Terms of Use

Acceptable Use

This website is intended to provide information about our housing services and organization. Users agree to:

  • Use the site for lawful purposes only
  • Respect the intellectual property rights of others
  • Not attempt to gain unauthorized access to any systems
  • Not distribute malicious software or engage in harmful activities

Information Accuracy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including program availability and eligibility requirements, may be changed or updated without notice. Community Housing Associates reserves the right to refuse service, terminate access, and/or discontinue services in its discretion, including, without limitation, if Community Housing Associates believes that conduct violates applicable law or is harmful to the interests of Community Housing Associates and its mission.

Donation Processing

Community Housing Associates processes donations through secure third-party payment processors. We do not store credit card information on our servers. Donation processing is subject to the terms and privacy policies of our payment processors. All donations are processed in accordance with applicable tax laws and non-profit regulations.

Service Area and Eligibility

Community Housing Associates primarily serves individuals and families in Baltimore, Maryland. Program eligibility is determined based on federal, state, and local housing program requirements. Not all services may be available to all individuals or in all geographic locations. Community Housing Associates reserves the right to limit the provision of services based on program capacity, funding availability, and eligibility requirements.

Warranties and Disclaimers

The content included in this website has been compiled from a variety of sources and is subject to change without notice, as are any programs, services, or information described on this website. Community Housing Associates makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website or content, or the suitability, functionality, or operation of this website or its content. By using this website, you assume the risk that the content on this website may be inaccurate, incomplete, or may not meet your needs and requirements.

Community Housing Associates SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Community Housing Associates BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF Community Housing Associates HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The information and content on this website is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Compliance Statements

HUD Compliance

Community Housing Associates complies with all applicable HUD regulations regarding client privacy and non-discrimination, including:

  • Fair Housing Act requirements
  • Section 504 of the Rehabilitation Act
  • Violence Against Women Act (VAWA) confidentiality provisions

HIPAA Compliance

For health-related supportive services, we maintain HIPAA compliance standards and provide separate Notice of Privacy Practices to applicable program participants.

Maryland Non-Profit Compliance

Community Housing Associates is registered with the Maryland Secretary of State and complies with all state non-profit regulations and reporting requirements.

Governing Law and Miscellaneous

GOVERNING LAW: In the event of litigation, both parties agree that the Law of the State of Maryland shall apply and both parties shall consent to the jurisdiction of Maryland state courts, or in the event of diversity of citizenship, the United States District Court for the District of Maryland.

ENTIRE AGREEMENT: These Terms and Conditions constitute the entire agreement between you and Community Housing Associates with respect to this website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Community Housing Associates with respect to this website. No modification of the Terms and Conditions shall be effective unless it is authorized by Community Housing Associates. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Contact Information

Privacy Officer Contact:

Email: privacy@communityhousingmd.org Phone: (410) 545-4429

General Inquiries:

For questions about our services, programs, or this Privacy Policy, please visit our Contact page or use the information provided above.

Updates to This Policy

We reserve the right to update this Privacy Policy and Website Terms as needed to reflect changes in our practices, services, or legal requirements. Material changes will be posted prominently on our website with an updated effective date.